Return & Refund Policy

At Indian Cart BD, customer satisfaction is our priority. We always aim to deliver authentic, high-quality Indian skincare and beauty products with the best possible service experience.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

Due to the hygiene and safety nature of skincare and beauty products, we do not accept returns or exchanges for products that have been opened, used, or tested.

However, returns may be accepted in the following situations:

  • Wrong product delivered
  • Product received in damaged condition
  • Product received with manufacturing defects

Customers must contact us within 24-48 hours of receiving the order with proper details and supporting images/videos of the issue.

2. Conditions for Return Approval

To be eligible for a return:

  • The product must be unused and unopened
  • The original packaging, box, and labels must be intact
  • Order details and proof of purchase must be provided
  • The return request must be made within the mentioned time period

Products that are used, damaged by customers, or missing original packaging will not be eligible for return.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact our customer support team immediately.

After reviewing the issue, we will provide a suitable solution, which may include:

  • Replacement of the product (subject to availability)
  • Refund according to the situation

4. Refund Policy

If your refund request is approved, the refund process will be initiated after verification.

Refunds may be processed through the original payment method or another suitable method depending on the payment option used.

For Cash on Delivery (COD) orders, approved refunds will be processed through an agreed payment method.

5. Non-Refundable Items

The following items are generally not eligible for return or refund:

  • Products that have been opened or used
  • Products damaged after delivery due to improper handling
  • Products returned without original packaging
  • Change of mind or personal preference
  • Products unsuitable for individual skin types

6. Order Cancellation

Order cancellation requests must be made before the order is processed or shipped.

Once an order has been shipped, cancellation may not be possible.

7. Exchange Policy

Product exchange is only available for:

  • Wrong product delivered
  • Damaged product received
  • Verified quality issues

Exchange requests are subject to product availability.

8. Important Note About Skincare Products

Every person’s skin is different, and skincare products may work differently for different individuals. We recommend checking product details, ingredients, and suitability before purchase.

We encourage customers to perform a patch test before using any new skincare product.

Indian Cart BD will not be responsible for individual skin reactions caused by personal sensitivity or incorrect usage.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Indian Cart BD
Your trusted destination for authentic Indian skincare and beauty products.